We aim to provide reliable and efficient shipping solutions to meet the needs of our global customers. Below are the details of our delivery policy:
Shipping Methods
We offer multiple shipping options through reputable carriers:
DHL, UPS, FedEx, TNT(higher cost): Fast international express services, typically taking 5-7 working days.
EMS(Regular cost): A cost-effective option with delivery times ranging from 7-16 working days.
For deliveries to remote areas, please contact us in advance to confirm the estimated delivery time and availability of service.
Shipping Times
In-stock items: Orders are processed and shipped within 2-3 business days after payment confirmation.
Custom or special orders: Delivery times may vary based on production, with an estimated 7-15 business days for processing.
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be provided at checkout.
International Shipping
We ship worldwide, but please be aware that local customs duties, taxes, and fees may apply. These charges are the customer’s responsibility.
Tracking Information
Once your order has been shipped, you will receive a tracking number and a link to monitor the delivery status.
Delayed Or Lost Shipments
While we strive to meet the estimated delivery times, delays may occur due to customs clearance or other factors beyond our control. For assistance with delayed or lost shipments, please contact us directly.
Delivery Address
Please ensure that the provided shipping address is accurate and complete. We are not responsible for delays or issues arising from incorrect address information.
Change Or Cancel Order
Before Shipping: If the goods have not been sent out yet, you could cancel the order directly.
After Shipping: If the goods have already been dispatched and the order number has been provided, cancellation is not supported. Return shipping costs will be the buyer’s responsibility.
Order Be Redirected
Unfortunately, we are unable to redirect orders once they have left our warehouse. Please ensure the shipping address provided is accurate. If you need to redirect your parcel after dispatch, please contact the courier directly to explore possible options.
Return & Refund
For information on handling damaged or incorrect products, refer to our Return & Refund Policy.
