Return & Refund

Scope of Application

This policy applies to all products purchased from Plus Leading, including both new and used accessories.

Warranty Period

  • New Accessories: You can apply for a return or exchange within three months of purchase if the product has quality issues.
  • Used Accessories: You can apply for a return or exchange within one month of purchase if the product has quality issues.

Return and Exchange Conditions

  1. Product Quality Issues:
    • The product has manufacturing defects, functional issues, or does not match the description.
    • The product is not damaged by human actions, and relevant photos or videos can be provided as evidence to prove the quality issue.
    • Warranty stickers on the products should not be removed or damaged.
  1. Shipping Errors: The received product does not match the order.

Non-Returnable and Non-Exchangeable Conditions

  • Products that are beyond the warranty period.
  • Products damaged due to human factors (e.g., dropping, water damage, disassembly).
  • Products that have been unboxed, used, and cannot be restored to their original condition.
  • Returns or exchanges due to personal reasons (e.g., wrong model selection, incorrect size).
  • Custom-made products, unless there is a quality issue.

Return and Exchange Process

  1. Contact Customer Service: Once an issue is identified, please contact our customer service team promptly with the order number, product model, and a detailed description of the issue. We will decide whether to arrange a replacement or a return and refund based on the situation.
  2. Provide Proof: Please provide proof of purchase (order screenshot, invoice, etc.) and related photos or videos showing the product’s quality issue.
  3. Return the Product: Send the product back with its original packaging to the address provided by customer service.
  4. Refund Processing: Once the return is confirmed to meet the conditions, we will process the refund. All refunds will be credited back to the original payment method.

Processing Time

We aim to process all returned orders within 14 business days, but this may take up to 30 business days during busier times of the year.

Shipping Costs

  • Product Quality Issues or Shipping Errors: We will cover the return shipping costs.
  • Other Reasons: The customer is responsible for return shipping costs. Shipping costs, customs duties, and sales taxes are non-refundable.

Special Notes

  • Evidence Requirement: To improve processing efficiency, please provide clear and complete photo or video evidence when applying for a return or exchange.
  • Inspection Period: The inspection period for products is generally 10 business days.
  • Refund Method: Refunds will be returned via the original payment method.

Exchange Products

  • If an exchange is requested, we will exchange the product(s) for equal or greater value with the difference in price and shipping charges paid by the customer.
  • The customer is responsible for the shipping cost of the merchandise to be exchanged.
  • Items requested for exchange that are found to be not in resellable condition or damaged by the customer will not be eligible for exchange. In such cases, the customer will be responsible for shipping costs to return the product if desired.