Case 1: Delivering Customized Solutions for a US Client
We received an inquiry from a US customer looking for five complete back covers for the Psion XT15 (including all relevant small parts). The customer had been searching for a long time, as there were very few parts available on the market for this particular model at that time. Many suppliers were only willing to provide entire devices instead of individual parts.
Since the order quantity was small, these suppliers were also reluctant to sell the components separately. After much effort, we went through the following challenges:
We purchased a handheld mobile computer and were happy with the acquisition, but the back cover of the XT15 had a severely worn-out scan head.
Another supplier sent a similar but incorrect product.
Almost two weeks had passed, and we ultimately decided to manufacture the small parts needed for the customer, including scanner flex cable, scanner lens, and the back cover. We also used the scanners we had in stock to assemble the complete parts set the customer required.
Despite the delivery being delayed by nearly a week, the customer was still extremely happy and touched by our efforts.
This experience helped us earn the trust of the customer, and since then, our cooperation has grown from providing parts to supplying devices and offering repair services. The partnership has continued to this day.
Plus Leading is dedicated to providing hard-to-find and essential accessories, even in challenging circumstances. By going the extra mile and focusing on customer needs, we build long-term trust and partnerships.
We aim to be a reliable supplier that supports customers with not only parts but also full devices and repair services if possbile, fostering ongoing collaboration and mutual success.
Our mission is to offer exceptional service and solutions that meet diverse and evolving customer needs in the handheld mobile computer and accessories market.
Case 2: Building a Long-Term Partnership with a German Service Provider
In August 2019, we began reaching out via email to a German repair and service provider, hoping to establish a partnership. In September, they replied and requested samples of MC9000 touch screens and LCD dislays for testing.
However, we did not hear back from them for a while.It wasn’t until December 6th that they suddenly contacted us with a special requirement. For confidentiality reasons, we cannot disclose the details.
After three weeks, we delivered the products to the customer. Since then, they have placed repeat orders almost every month.
We treat every order, big or small, with diligence and care. Over time, the customer has become increasingly reliant on us. Our relationship expanded beyond just parts supply to involve various repair projects at their company.
We now provide customized parts not only for Zebra/Honeywell/Datalogic/Intermec handheld mobile computers, barcode scanners, and barcode printers, but also for other electronic products such as smartphones and tablets.
Plus Leading’s mission is to build lasting relationships by offering reliable, high-quality products and services that meet the evolving needs of our clients.
We take pride in our attention to detail and our commitment to handling each order with the utmost care. Our vision is to become an essential partner for businesses, providing comprehensive parts solutions across a wide range of products, from mobile computers and barcode scanners to other electronic devices.
Case 3: Urgent Delivery for a European Solution Provider
This case involves a solution service provider from Europe. The customer was in urgent need of an MC9X trigger’s motherboard-to-trigger extension connector.
After searching through multiple suppliers, they either couldn’t find anyone to manufacture the part, or the prices were too high. Through a recommendation, the customer eventually found us.
By the time they approached us, they had already spent considerable time searching for a supplier, making the order quite urgent.
We quickly reorganized our production schedule, prioritizing this order over less time-sensitive ones. Within a week, we successfully manufactured and delivered the part to the customer.
Plus Leading aims to be a reliable partner for our customers, offering flexible solutions even under tight deadlines. We strive to understand the urgency of our clients’ needs and prioritize accordingly to ensure timely delivery.
Our vision is to continue being a trusted provider of customized solutions, ensuring that we can deliver high-quality products, even when faced with complex challenges.
